Terms & Conditions
1. ACCEPTING THESE TERMS
1.1 These Terms constitute a legally binding agreement between you and Our Closet Ltd (“we”, “us” or “Our Closet” hereafter) in relation to our provision of the Our Closet Service to you. Capitalised terms which are defined in either the Borrowers’ Rules or Lenders’ Rules and not defined in these Terms shall have the same meaning as set out in the relevant rules.
1.2 Our Closet Ltd is a company registered in England and Wales (under registration number 11391896) whose principal place of business is 352 Fulham Road, Fulham, London, SW10 9UH.
1.3 When you register for an Our Closet account (including when you register through a third party application or service) or otherwise access or use the Our Closet Service including for the purposes of posting an ad; you are accepting these Terms
1.4 When you agree to the Terms you agree that:
1.4.1 when using the Our Closet Service as a Borrower, you promise to us that you will comply with the Borrowers’ Rules; and
1.4.2 when using the Our Closet Service as a Lender, you promise to us that you will comply with the Lenders’ Rules;
1.5 For any help with using the Our Closet Service please see the Our Closet Help page. If you have any further questions, complaints or comments about the Our Closet Service, then please contact Our Closet here.
2. IMPORTANT NOTICES: NATURE OF THE OUR CLOSET SERVICE
2.1 Our Closet’s role as an intermediary only unless directly lent by Our Closet.
2.1.1 Our Closet makes available to you an online platform (the “Our Closet Service”) through which Lenders may make available certain items for rental by Borrowers upon approval by the parties.
2.1.2 You understand that Our Closet is acting as an intermediary in respect of any transactions entered into between Lenders and Borrowers for the rental of items through the Our Closet Service. Any agreement for the rental of any items through the Our Closet Service is between the relevant Lender and Borrower.
2.1.3 While Our Closet endeavours to provide the Our Closet Service for the mutual benefit of both Lenders and Borrowers and has drawn up rules with that as its aim, Our Closet cannot be held responsible for, and, to the maximum extent permitted by law, excludes liability for, the conduct of users of the Our Closet Service.
2.1.4 You acknowledge that in its capacity as an operator of the Our Closet Service and an intermediary in any transactions carried out through the Our Closet Service, Our Closet has the discretion to cancel any listing posted by a Lender, any request to borrow an item submitted by a Borrower, or any transaction, upon the provision of written notice to the parties involved, if it reasonably believes such listing, request or transaction does not comply with these Terms, the Borrowers’ Rules or the Lenders’ Rules.
2.2 Using the Our Closet Service as a Lender
2.2.1 When you agree as a Lender to lend an item to a Borrower, you acknowledge that you are entering into a separate contract with the Borrower and that such contract with the Borrower includes a promise by you to comply with the Lenders’ Rules and these Terms.
2.2.2 You also acknowledge that the Borrower is in no way acting under the control, or on behalf of Our Closet, that your agreement to lend any item to the Borrower is solely with the Borrower, and you agree not to make any claim or assertion that Our Closet is in any way liable or responsible for any loss or liability suffered by you in relation to any act or omission by the Borrower.
2.2.3 You agree that you are solely responsible for your compliance with the Lenders’ Rules, fully liable for any non-compliance with the Lenders’ Rules and any compensation due to the Borrower in respect of any such non-compliance, including ensuring that the item offered for rental matches the description in your listing. You further acknowledge that Our Closet does not have: (i) any responsibility for your compliance with the Lender’s Rules; (ii) any obligation to underwrite any liability you may have for non-compliance, or (iii) any obligation to compensate the Borrower for any breach of your agreement with the Borrower in any way.
2.3 Using the Our Closet Service as a Borrower
2.3.1 When you agree as a Borrower to borrow an item from a Lender, you acknowledge that you are entering into a separate contract with the Lender and that such contract with the Lender includes a promise by you to comply with the Borrowers’ Rules and these Terms.
2.3.2 You also acknowledge that the Lender is in no way acting under the control, or on behalf of Our Closet, that your agreement to borrow any item from the Lender is solely with the Lender, and you agree not to make any claim or assertion that Our Closet is in any way liable or responsible for any loss or liability suffered by you in relation to any act or omission by the Lender.
2.3.3 You agree that you are solely responsible for your compliance with the Borrowers’ Rules, fully liable for any non-compliance with the Borrowers’ Rules and any compensation due to the Lender in respect of any such non-compliance, including the loss or damage to the item which you have borrowed. You further acknowledge that Our Closet does not have: (i) any responsibility for your compliance with the Borrowers’ Rules; (ii) any obligation to underwrite any liability you may have for non-compliance, or (iii) any obligation to compensate the Lender for any breach of your agreement with the Lender in any way.
3. CHANGES TO THE OUR CLOSET SERVICE AND CHANGE OF TERMS
3.1 Our Closet reserves the right to alter the Our Closet Service at any time, including adding, removing or changing features (which may advantage or disadvantage you). Our Closet will give you reasonable notice of any material changes to the Our Closet Service.
3.2 We may need to change these Terms for legal or business reasons, and we will give you notice by posting such changes on the [information pages of the Our Closet Service]. If we intend to make any material changes, we will notify you of these changes by email with reasonable prior notice.
3.3 If Our Closet changes the Our Closet Service or the Terms to your detriment, you can end your use of the Our Closet Service at any time. Please see section 11 for more details on ending your use of the Our Closet Service.
4. USING THE OUR CLOSET SERVICE
4.1 You need to create an account to accept these Terms. To create an account, you confirm that:
4.1.1 you are over 16;
4.1.2 all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by contacting us at any time. If you do not comply with this clause you will be fined up to £100 per piece of false information provided;
4.1.3 you will comply with the restrictions on your use of the Our Closet Service as set out in these Terms; and
4.1.4 in relation to any material submitted to or posted to the Our Closet Service by you that you have the right to do so and have obtained all necessary licences and or approvals.
4.2 As a condition of your use of the Our Closet Service, you agree that you will not:
4.2.1 breach any applicable laws;
4.2.2 breach any of the Terms;
4.2.3 breach the Lenders’ Rules, when acting as a Lender;
4.2.4 breach the Borrowers’ Rules, when acting as a Borrower;
4.2.5 post any threatening, abusive, defamatory, obscene, inappropriate or indecent material;
4.2.6 post or otherwise communicate any false or misleading material or message of any kind;
4.2.7 use the Our Closet Service to intentionally deceive other users;
4.2.8 infringe the rights of any third-party;
4.2.9 disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Our Closet Service;
4.2.10 distribute spam, chain letters, or promote pyramid schemes;
4.2.11 distribute any viruses or any other technologies that may harm Our Closet or the interests or property of Our Closet users;
4.2.12 impose or contribute to imposing an unreasonable load on our infrastructure or interfere with the proper working of Our Closet;
4.2.13 copy, modify, or distribute any other person’s content without their consent;
4.2.14 use any robot, spider, scraper or other automated means to access Our Closet and/or collect content for any purpose without our express written permission;
4.2.15 harvest or otherwise collect information about other users, including email addresses, without their consent;
4.2.16 copy, modify or distribute rights or content from the Our Closet Service, services, applications or tools or Our Closet’s copyrights and trademarks;
4.2.17 bypass security measures used to prevent or restrict access to Our Closet; or
4.2.18 sell/rent any counterfeit items or otherwise infringe the copyright, trademark or other rights of third parties.
4.3 You agree to compensate and defend Our Closet against any claims or legal proceedings brought against Our Closet by any other person as a result of your breach of these Terms.
4.4 Your account is personal to you and may not be transferred to or shared with others. You are responsible for keeping your account and login details secure and are responsible for all activities that are carried out under them. You should choose a strong, unique password, which you do not disclose to anyone else or use with any other service. Our Closet will not be responsible for any losses suffered by you in circumstances where your account is used by someone else, unless this is caused by Our Closet’s negligence.
5. RIGHTS IN THE OUR CLOSET SERVICE
5.1 In consideration of you complying with the Terms, Our Closet grants you a revocable, non-transferable and non-exclusive license to access and use the Our Closet Service.
5.2 You acknowledge that your use of the Our Closet Service grants you no rights in or to the Our Closet Service or any of the intellectual property rights (including any copyright, trade mark or patents) owned by Our Closet or its licensors, other than the right to use the Our Closet Service in accordance with the Terms.
5.3 You agree not to copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Our Closet Service or the computer codes of elements comprising the Our Closet Service other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
6. CONTENT POSTED ON THE OUR CLOSET SERVICE
6.1 Your responsibility
6.1.1 You understand that you are solely responsible for any content that you post or otherwise submit to the Our Closet Service (“Your Content”). You represent that you have all necessary rights to Your Content and that publication of Your Content through the Our Closet Service will not infringe the rights (including intellectual property rights) of any third party. You agree to compensate Our Closet for any losses that Our Closet suffers as a result of any breach by you of any of the promises made by you in these Terms.
6.1.2 You acknowledge that Our Closet does not monitor or moderate Your Content. If Our Closet becomes aware that any of Your Content does not, in our reasonable opinion, comply with the Terms, you acknowledge that Our Closet may remove it, without liability. Although Our Closet has rules for the posting and uploading of Your Content, the features of the Our Closet Service may be misused and sometimes Your Content can still be posted that is misleading or deceptive. You should not therefore rely on any other user’s content (“User Content”) being accurate or complete. You accept that if you do rely on any User Content which has been posted or uploaded, you do so at your own risk.
6.2 Permission to use Your Content
6.2.1 When you post Your Content, you grant us and represent that you have the right to grant us, a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable right to exercise any and all copyright, publicity, trademarks, design, database and intellectual property rights to that content, in any media whether now known or to be discovered in the future and on all other sites, services, applications and tools. In addition, you waive your right to be identified as the author of Your Content, to the fullest extent permitted by law.
6.3 Our Closet’s use of third party information
6.3.1 We may at times use third party data suppliers to provide additional content (including descriptions, product specifications and other content) (“Third Party Material”) to supplement Your Content. You may use such information solely in connection with Your Content during the time Your Content is displayed on the Our Closet Service (such permissions for use, being “Third Party Permissions”). Third Party Material may be subject to copyright, trademark and/or other protections. You agree not to remove any such protected information and/or create any derivative works based on the content of such Third Party Material (other than by including such Third Party Material in your listings). This permission is subject to modification or revocation at any time at our sole discretion, and we shall post on the Our Closet Service, any such modifications or revocations in respect of any Third Party Permissions.
6.4 Continuing obligations
6.4.1 You may not have the opportunity to review all of the Third Party Material before posting Your Content. We are not responsible for the accuracy of such Third Party Material. If you notice inaccuracies in this Third Party Material after Your Content appears on the on the Our Closet Service please contact us at the following link: https://ourcloset.co.uk/contact-us/
6.5 Reporting abusive, threatening, or infringing content
6.5.1 If any of the content posted or submitted to the Our Closet Service by another user makes you feel threatened, or abused, or if you believe any such is offensive or otherwise breaches the Terms, please contact Our Closet through the following link: https://ourcloset.co.uk/contact-us/
6.6 Rights of Our Closet to remove content from the Our Closet Service
6.6.1 Without limiting any other remedies, Our Closet may, without notice or delay: (i) immediately remove (or instruct you to remove) content from the Our Closet Service; (ii) temporarily or indefinitely prevent you from adding further content to the Our Closet Service; (iii) cancel a request to borrow or an offer to lend a particular item; (iv) prohibit your access to the Our Closet Service permanently or temporarily, if Our Closet reasonably believes that:
6.6.1 you have breached any of these Terms;
6.6.2 you are acting inconsistently with the spirit of the Our Closet Service or our policies (including, without limitation, circumventing temporary or permanent suspensions or harassing the Our Closet employees or other users);
6.6.3 you have engaged in improper or fraudulent activity, or your actions may cause legal liability or financial loss to Our Closet or users of the Our Closet Service;
6.6.4 items are listed against incorrect or inaccurate content;
6.6.5 you have been undertaking Fee Avoidance; or
6.6.6 it is required to do so by applicable law or to protect the interest of the other users of the Our Closet Service.
7. FEES AND COMMISSION
7.1 On each occasion that a transaction between a Borrower and Lender for the rental of an item made available through the Our Closet Service:
7.1.1 as a Lender, you agree to pay to Our Closet a commission of £5 + 15% of the Rental Fee (“Lender Commission”); and
7.1.2 as a Borrower, you agree to pay to Our Closet a commission of 10% of the Rental Fee (“Borrower Commission”), (together, the “Our Closet Commission”).
7.2 If, as a Borrower, you submit a request to borrow a particular item and that request is approved by the Lender, you will be charged the full Rental Fee PLUS the Borrower Commission. The “Rental Fee” means the rate you have agreed to pay to rent the item for the number of days that you have agreed to rent the item.
7.3 As a Lender, you will receive the Lender Fee due to you prior to 24 hours after the scheduled start of the rental. The “Lender Fee” means the Rental Fee LESS the Lender Commission.
7.4a Payments made through the Our Closet Service are processed by our third party payment gateway. All refunds are processed by Our Closet.
7.4b Payment processing services for lenders on Our Closet are provided by our third party payment gateway. All refunds are processed by Our Closet.
7.5 You acknowledge that you are solely responsible for payment of applicable taxes (if any) owed by you pursuant to your use of the Our Closet Service.
7.6 Our fees are payable in Pounds Sterling, and we may change them from time to time. We’ll notify you of changes to our fee policy by posting such changes on the Our Closet Service and will also send an email to the address registered to your account. We may also choose to temporarily change our fees for promotional events or new services; these changes are effective when we announce the promotional event or new service. We shall give prior notice of these promotional events and new services by posting details on the Our Closet Service and will also send an email to the address registered to your account.
7.7 You also agree that where you have contacted a particular user through the Our Closet Service, you shall not complete that transaction or any others otherwise than using the Our Closet Service, or engage in any other practice which may avoid or lower the amount of Our Closet Commission that would otherwise have been payable had the transaction been completed using the Our Closet Service (“Fee Avoidance”). In the event of engagement by any user(s) in any Fee Avoidance, such user(s) shall indemnify and hold harmless Our Closet in respect of any losses suffered by Our Closet as a result of such Fee Avoidance. Or in the event that you attempt to engage a user you met through the Our Closet service in a rental or transaction that does not use the Our Closet service, you are liable to pay a fine of up to £200 as a penalty for doing so, regardless of whether your attempts are successful or not.
8. CANCELLATION OF LISTINGS AND TRANSACTIONS
8.1 If you, as Borrower, request to borrow an item, you may subsequently cancel your request to borrow that item, without any charge or liability by notifying Our Closet, provided such cancellation is effected:
8.1.1 at any time prior to that request being accepted by the Lender; or
8.1.2 subject to section 8.2 below, within 48 hours of submitting that request.
8.1.3 If you have prepaid any amounts in consideration for any transaction which you cancel within the terms of section 8.1, you will be entitled to a refund of such fees. All refunds are processed by Our Closet.
8.2 Notwithstanding section 8.1 above, if you, as a Borrower, cancel a request (which has been approved by the Lender) you shall not receive a refund of the amounts otherwise charged (including both Rental Fee and Borrower Commission).
8.3 If you, as Lender, list an item for rental, you may subsequently cancel your listing of that item for rental, without any charge or liability:
8.3.1 at any time prior to approving a request from a Borrower to borrow an item; or
8.3.2 subject to section 8.4 below, within 48 hours of approving a request to borrow an item by the Lender.
8.4 Notwithstanding section 8.3 above, if you, as a Lender, cancel the listing of an item (in respect of which, you have accepted a request from any Borrower to borrow) for rental, or cancel any acceptance of a request from a Borrower to borrow an item within the 48 hour period immediately prior to the scheduled start of the rental period for that item, you shall be liable to pay a cancellation charge to Our Closet, which is calculated as an amount equal to 30% of the Rental Fee.
8.5 In the event that the Lender pays a cancellation charge to Our Closet in respect of a particular cancelled transaction, Our Closet may credit the account of the Borrower, as appropriate) an apportionment of any cancellation fee received, where Our Closet, at its sole discretion, deems this appropriate.
8.6 If Our Closet believes that you intend to cause harm to any items you rent through the platform, or believe you are renting with intent to steal; we reserve the right to cancel your rental immediately and without warning, and charge you an appropriate sum. This sum will up to but not more than the total value of the items in question. It is at Our Closet’s discretion to determine what is an appropriate sum in each instance.
9. YOUR LIABILITY
9.1 Nothing in these Terms shall limit your liability for fraudulent misrepresentation, or for death or personal injury resulting from your negligence.
9.2 As a Lender, when listing an item for rental through the Our Closet Service, you must give true and accurate details of the condition of the item and detail what is included or noticeably absent.
9.3 As a Borrower, by requesting to rent an item through our Services, you are responsible for having sufficient funds available to replace the item should you lose or damage the item. If you do not know how much the item is worth, please contact a member of the Our Closet team prior to submitting your request and we will assist you. If you do not have funds available for the approximate value of the item, do not request to borrow the item.
9.4 We have the right to take money up to the Estimated Value of the item from your account without seeking further permission from you, if we reasonably believe you have caused damage to the item, or are unable to return it for any reason within 7 days of the return deadline.
9.5 You further acknowledge that as a Borrower, if you return the item after the Return Deadline (as defined in the Borrower’s Rules), we are entitled to charge you up to twice the full Rental Fee and Borrower Commission for each additional day that the item is returned after the Return Deadline (for the avoidance of doubt, if the item is returned after the Return Deadline on the scheduled day of return, you shall be charged for a full additional day of rental). You further acknowledge that we may take the funds directly from your account to cover such charges, without seeking further permission from you. The Return Deadline is the time you agreed to return the item with the lender, or 12pm on the rental return date (whichever time is later). Our Closet is solely responsible for processing these transactions.
9.6 In the event of a good faith dispute between the parties in relation to the Estimated Value of a particular item, Our Closet has the sole discretion to set an appropriate Estimated Value for that item, determined in good faith and taking into account the reasonable representations of the parties.
9.7 If you refuse to pay for any damage caused, or to pay any amount that you owe to Our Closet or an Our Closet user, for any reason, within the timeframe given to you by Our Closet, we will automatically charge your debit/credit card the amount owing, if we are unsuccessful in processing the transaction, we will engage the services of debt collectors who will pursue this debt with you on our behalf. You agree that the charge for their services will be added to the debt they will be collecting from you.
10. OUR LIABILITY
10.1 Nothing in these Terms shall limit the liability of Our Closet for fraudulent misrepresentation, or for death or personal injury resulting from its negligence or the negligence of its agents or employees.
10.2 You have certain rights under the law. These include that we will provide the Our Closet Service to you with reasonable skill and care. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights which you may also be entitled, for example to damages or specific performance. For more information about your legal rights contact your local Citizens Advice Service or Trading Standards Service.
10.3 Under no circumstances shall Our Closet be liable or responsible for the acts or omissions of any third party who uses the Our Closet Service (including any third party with whom you enter into a transaction through the Our Closet Service). Our Closet is acting as an intermediary only in respect of any transaction concluded by parties introduced to each other through the Our Closet Service for the rental of any item listed on the Our Closet Service and accepts no liability for the performance of either party (i.e. Borrower or Lender) in relation to any such transaction.
10.4 Without prejudice to section 10.3 above, Our Closet is not responsible for:
10.4.1 losses not caused by our breach;
10.4.2 indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by at the time of entering into this agreement, (for example loss of profits or loss of opportunity);
10.4.3 User Content to the extent that such content is unlawful, threatening, abusive, defamatory, obscene or indecent or otherwise violates or infringes upon the rights of any other person, including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law; or
10.4.4 failure to provide the Our Closet Service or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.
10.4.5 For the purposes of section 10.4.4, “Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Service or fulfilling any of our other obligations under this agreement and
includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
10.5 Other than for breaches of implied statutory terms described in paragraph 10.2 above, Our Closet’s total liability to you for any loss or damage arising in connection with your use of the Our Closet Service shall be limited to one hundred Pounds Sterling (£100).
10.6 You acknowledge that we cannot guarantee continuous, error-free or secure access to the Our Closet Service or that defects in the Our Closet Service will be corrected. While we will use reasonable efforts to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the operation and availability of the Our Closet Service.
10.7 Accordingly, to the extent legally permitted we expressly disclaim all warranties, representations and conditions, express or implied, including those of quality, merchantability, merchantable quality, durability, fitness for a particular purpose and those arising by statute.
11. ENDING YOUR USE OF THE OUR CLOSET SERVICE
11.1 You can simply choose to stop using the Our Closet Service at any time. In addition, you may also contact Our Closet through the following link: https://ourcloset.co.uk/contact-us/ and request that we deactivate your account.
11.3 You acknowledge that your use of the Our Closet Service is subject to Our Closet’s discretion and Our Closet may, in the event of your breach of the Terms, at its sole discretion, withdraw your rights to use the Our Closet Service on the provision of written notice with immediate effect.
12. THIRD PARTY RIGHTS
12.1 A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party specified in this agreement or which exists or is available apart from that Act.
13. PERSONAL INFORMATION
13.2 You also agree to receive direct electronic messaging marketing communications from us unless you tell us that you prefer not receive such communications.
14.1 Disputes between Users
14.1.1 If you have a dispute with one or more Our Closet users, you release us (and our officers, directors, agents, and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.
14.1.2 Notwithstanding section 14.1.1, if a Borrower and Lender are unable to resolve a dispute, Our Closet will use reasonable efforts to mediate in respect of such dispute and, without prejudice to its rights set out under these Terms, may choose to deduct monies up to the estimated value of a particular item from the account of the Borrower to compensate the Lender following loss or damage of a particular item that has been rented as part of the transaction. Our Closet will also charge a fee of 30% of the amount charged on top of any monies collected in order to cover the service of acting as a mediator.
14.2 Disputes between you and Our Closet
14.2.1 If the unlikely event of a dispute arises between you and Our Closet, we strongly encourage you to first contact us directly to seek a resolution by going to the Our Closet Contact page. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
14.2.2 If you wish to take court proceedings against us you must do so within the United Kingdom. If you live in England or Wales the laws of England and Wales will apply and if you live in Scotland, Scottish law will apply. If you reside elsewhere in the European Union, you still have the benefit of any applicable consumer protection rights under the laws of, and the right to bring an action before the courts of, the country where you live.
15.1 You acknowledge that Our Closet may transfer its rights under the Terms (and any related claims) to any third party without having to obtain your prior consent.
15.2 Nothing in the Terms is intended to or shall operate to create an employment, agency, partnership or joint venture of any kind between Our Closet and any user.
15.3 If you breach the Terms and Our Closet takes no action against you, Our Closet reserves its rights to take action against you at a later date.
15.4 The Terms constitute all terms agreed upon between you and us and supersede any prior agreements in relation to the Our Closet Service. You represent that you have not accepted the Terms in reliance on any oral or written representations made by us that are not contained in the Terms.
15.5 You acknowledge that your right to access and use the Our Closet Service is also subject to:
15.5.1 applicable law; and
15.6 If any part of the Terms are disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
15.7 Except for notices relating to illegal or infringing content, your notices to us must be sent by registered mail to Our Closet Ltd, Editha Mansions, Edith Grove, London, SW10 0NN. We will send notices to you via the email address you provide, or by registered mail. Notices sent by registered mail will be deemed received five days following the date of mailing. Notices sent by email will be deemed received the following working day after they were sent.
You should read these rules carefully before using the Our Closet Service to rent an item (and therefore become a “Borrower”). By using the Our Closet Service as a Borrower, you are agreeing to these rules (the “Borrowers’ Rules”) as well as the Terms (found here https://ourcloset.co.uk/terms-conditions).
1. OUR CLOSET’S ROLE
1.1 Our Closet is a platform for Borrowers to find items to rent from those who wish to lend them (“Lenders”). The Our Closet Service enables Borrowers to enter into transactions with Lenders to rent these items (the “Transaction”). Our Closet may not be a party to this Transaction or in any way responsible for the acts or omissions of either the Lender or Borrower in relation to the Transaction.
1.2 By signing up to the Our Closet Service you are acknowledging that:
1.2.1 you may not be renting from Our Closet but from another user of the Our Closet Service, who has signed up as a Lender; and
1.2.2 Our Closet does not guarantee or endorse any items rented through the Our Closet Service or any content posted by other Lenders (such as photographs, language, description used in listings).
2. COMMUNICATING WITH LENDERS
2.1 You can communicate directly with Lenders on the Our Closet Service by using the “Message Lender” feature. This is a good way to find out more information about the item you are looking to rent. However, you may not use this feature for the following:
2.1.1 sending unsolicited advertising or promotions, requests for donations or spam;
2.1.2 contacting someone after they have requested you not to;
2.1.3 harassing or abusing another user; or
2.1.4 forming an agreement outside the Our Closet Service for the purpose of Fee Avoidance.
3. BORROWING AN ITEM
3.1 By requesting to borrow an item you agree and warrant that you:
3.1.1 have read and accepted the item description and the Terms before making a request to borrow an item; and
3.1.2 have the funds available to (i) cover the required payments to rent the item and the Our Closet Commission, and (ii) pay the full estimated value of the item in the case of loss or damage. The estimated value is defined as a reasonable estimate determined by the lender unless the borrower disagrees in which case Our Closet will determine the estimated value as per clause 9.6;
3.1.3 accept liability for the full Estimated Value of the item in case of loss or damage; and
3.1.4 will not engage in Fee Avoidance.
3.2 When borrowing an item, you agree that you will return the item to the Lender before 12pm (noon) on the scheduled date of return (the “Return Deadline”).
3.3 If you would like to extend the period for which you borrow an item, you may submit an additional request to extend this period, for acceptance by the Lender, through the Our Closet Service.
3.4 If you have failed to extend the rental period for a particular item through the Our Closet Service and, consequently, return the item after the Return Deadline, you acknowledge that Our Closet may charge you as set out in the ‘Your Liability’ section of the Terms [section 9].
4.1 As a Borrower, by requesting to rent an item through the Our Closet Service, you are agreeing to that Estimated Value assigned by the Lender. If you do not agree with this Estimated Value, do not request to borrow the item. If you do agree to this Estimated Value, you are agreeing to be liable for up to the full Estimated Value of that item, in the case of loss or damage while you are renting this item.
4.2 We have the right to take money up to the Estimated Value of the item from your account without seeking further permission from you, if we reasonably believe you have caused damage to the item, or lost it.
5. LEAVING A REVIEW
5.1 When you have a borrowed an item using the Our Closet Service, Our Closet encourages you to leave a review, as it helps Lenders build a good reputation, or warn other users about a poor experience.
5.2 You can leave a review by choosing a one to five star rating.
5.3 By leaving a review you acknowledge that:
5.3.1 your review and profile information will be publicly displayed on the Lender’s listing and review pages;
5.3.2 your review will not contain:
184.108.40.206 private information;
220.127.116.11 obscene, racist or harassing language or imagery;
18.104.22.168 advertising or spam; or
22.214.171.124 content that will undermine the integrity of the review system of Our Closet; and
5.3.3 any attempt to manipulate reviews through threats, intimidation or bribery is considered extortion and is strictly prohibited on Our Closet.
5.4 Similarly, you accept that a Lender can leave you a review and you acknowledge that:
5.4.1 your review will be publicly displayed on your review page;
5.4.2 any attempt to manipulate reviews through threats, intimidation or bribery is considered extortion and is strictly prohibited on the Our Closet Service.
5.5 Our Closet reserves the right to remove reviews that violate the Terms.
You should read these rules carefully before using the Our Closet Service to rent an item (and therefore become a “Lender”). By using the Our Closet Service as a Borrower, you are agreeing to these rules (the “Lenders’ Rules”) as well as the Terms (found here https://ourcloset.co.uk/terms-conditions).
1. OUR CLOSET’S ROLE
1.1 Our Closet is a platform for borrowers (a “Borrower”) to find items to rent from Lenders. The Our Closet Service enables Borrowers to enter into transactions with Lenders to rent these items, but it is important to remember that Our Closet is not part of that transaction (the “Transaction”).
1.2 By signing up to Our Closet you are acknowledging that:
1.2.1 you are not lending to Our Closet but to another user of the Our Closet Service, who has signed up as a Borrower; and
1.2.2 Our Closet does not guarantee or endorse any Borrower or content or communication that they post (such as photographs, language, description used in listings).
2. COMMUNICATING WITH OTHER OUR CLOSET USERS
2.1 You can communicate directly with Borrowers on the Our Closet Service by using the “Message Lender” feature. This is a good way to find out more information about the person who is looking to rent your item. However, you may not use this feature for the following:
2.1.1 sending unsolicited advertising or promotions, requests for donations or spam;
2.1.2 sending unsolicited advertising or promotions, requests for donations or spam;
2.1.3 harassing or abusing another user; or
2.1.4 forming an agreement outside the Terms agreed with us for the purposes of Fee Avoidance.
3. LENDING AN ITEM
3.1 By offering to lend an item you agree and warrant that you:
3.1.1 have provided an honest, accurate description about your item, filling in all information required as set out in the https://ourcloset.co.uk/wp-admin/post-new.php?post_type=product, including but not limited to, accurate up to date photographs, and an accurate Retail Price;
3.1.2 provide honest, accurate information in your profile;
3.1.3 will not engage in Fee Avoidance; and
3.1.4 have the funds available to cover the applicable cancellation fee payable to Our Closet in the case of a late cancellation.
3.1.5 The Lender agrees to ensure the item Is delivered to the Borrower prior to the beginning of the rental period via a suitable means of delivery. They must provide tracking information to the Borrower. Due to the nature of the items available for rent, a signature must be required on delivery.
Neither us nor the Lender will be responsible if estimated timelines are not met due to postal failures or delays. If You as a Renter, do not receive a delivery in time, You must notify the Lender immediately.
4. LEAVING A REVIEW
4.1 When you have lent an item using the Our Closet Service, Our Closet encourages you to leave a review, as it helps Borrowers to build a good reputation, or warn other users about a poor experience.
4.2 You can leave a review by choosing a one to five star rating.
4.3 By leaving a review you acknowledge that:
4.3.1 your review and profile information will be publicly displayed on the Borrower’s listing and review pages;
4.3.2 your review will not contain:
126.96.36.199 private information;
188.8.131.52 obscene, racist or harassing language or imagery;
184.108.40.206 advertising or spam; or
220.127.116.11 content that will undermine the integrity of the review system of Our Closet; and
4.4 Similarly, you accept that a Borrower can leave you a review and you acknowledge that:
4.4.1 your review will be publicly displayed on your review page;
4.4.2 any attempt to manipulate reviews through threats, intimidation or bribery is considered extortion and is strictly prohibited on the Our Closet Service.
4.5 Our Closet reserves the right to remove reviews that violate the Terms.